Get started

Terms of service

Draft: details marked in yellow are still missing, and this text has not yet been reviewed by a lawyer. Not legal advice.

1. Provider and scope

[Your full name, or company name with legal form]
[Street and house number]
[Postcode and city]
Austria
Email: [Contact email]

These terms apply to all contracts for Followthru between the provider above (“we”) and our customers (“you”). Followthru is offered exclusively to businesses – online coaches and course creators – and not to consumers. Different terms of the customer do not apply.

2. Ordering and payment through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you activate a plan, you buy it from Paddle. Paddle's checkout terms apply to the purchase, and Paddle issues your invoices.

3. What Followthru does

Followthru provides an AI course companion for your course. It answers your students' questions based on the course content you upload and names its source, passes on questions it can't answer from the course – and anything health-related – to you, can remind inactive students by email and shows you their progress in your dashboard. You can add it to your course platform with a code snippet or share it as a link.

4. Free setup and testing

Creating an account, uploading your course and testing the companion yourself is free. Your students can only use the companion once you have activated a paid plan.

5. Prices, term and cancellation

Monthly plan: €49 per month. Yearly plan: €490 per year. Prices are plus VAT where applicable; Paddle calculates the tax at checkout. Your subscription renews automatically for the same period until you cancel. You can cancel at any time in your account (“Manage subscription”), at paddle.net or by emailing us; the cancellation takes effect at the end of the current billing period, and your companion stays active until then. For refunds, see our refund policy (30 days).

6. Your responsibilities

  • You only upload content that you have the rights to use.
  • You inform your students that your course uses an AI companion and how their data is processed (you can link to our privacy policy).
  • You don't use Followthru for unlawful purposes or to process data you are not allowed to process.
  • You keep your account access safe.

7. About AI answers

Answers are generated automatically by AI from your course content. Despite our safeguards, they can be incomplete or wrong. The companion does not give medical, legal or financial advice; health-related questions are passed on to you. You remain responsible for your course and the advice you give your students.

8. Data protection

We process your students' data on your behalf. Our data processing agreement is part of these terms and applies as soon as you activate a plan.

9. Availability

We work to keep Followthru available at all times, but we can't guarantee uninterrupted operation – for example during maintenance or outages of our service providers.

10. Liability

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are not liable. In any case, our liability is limited to the fees you paid in the 12 months before the damage occurred, and we are not liable for lost profit or indirect damage, as far as the law permits.

11. Changes to these terms

We will tell you about changes to these terms by email at least 30 days before they take effect. If you don't agree, you can cancel before then.

12. Final provisions

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is the competent court in [city of your business seat]. If any provision is invalid, the rest of these terms remain valid.

Last updated: [date]